Your offshore development Partner

Cleon Managed Services / Remote DBA enables companies to maintain complex database environments on a reduced budget and focus on strategic projects by offering the expertise and depth of Cleon through a remote delivery model. Managed Services provides sleep-at-night security through 24x7 monitoring and proactive administration, as well as enables companies to invest in their current staff through mentoring.
Reduced Database Support Costs are derived from efficiencies built into our support model. Allow us to show you customer case studies that illustrate and quantify substantial savings. We support most major databases like MYSQL, Oracle and MS-SQL

Instant Access to Expertise is at the heart of our service. Difficult problems come in many different shapes and sizes, potentially requiring unique expertise. Our flexible pricing models allow our clients to support workload peaks and complex problems with subject matter experts, as they are needed. For all but the most sophisticated large shops, Cleon’s level of expertise is virtually impossible to duplicate.

Peace of Mind is derived from knowing that 24x7x365 monitoring and emergency response is available to handle those events that threaten the availability of the database environment and require immediate action. Our Remote Monitor software allows Cleon to collect and provide automated 24x7x365 analysis of all the Database statistics on a predetermined schedule or as-needed basis. All statistics are stored in our Operational Data Store and are available via customized reports on the Cleon Internet Client Center Web site. This data also feeds our Alert Notification Engine, which provides real-time alerts on current or potential problems.

Mentoring – sharing of knowledge – has always been a core belief of Cleon. Outside of our user group participation, this belief is illustrated best through our Managed Services practice. This sharing can take on two basic forms: letting people know exactly how and why we solve problems and simply answering difficult technology questions. We are often used as an expert sounding board – where client staff can test a theory or fill in a small (but critical) gap in their understanding.

A Dedicated Senior DBA (within a team support structure) ensures that the proactive support you receive is based on firsthand knowledge of your systems, coupled with solid best practices. As your primary consistent point of contact, your assigned DBA is on call 24x7 to proactively respond to problems detected by our alert-based monitoring system, as well as issues discovered in-house. Issues are often resolved before you are even aware there was a problem or before it becomes one.

Flexibility for your IT organization. Whether it is fully staffed, hiring, open to outside help or opposed to outsourcing, Cleon Managed Services / Remote DBA can fill the gaps that exist in any team. Our clients range from large companies with 15 DBAs to smaller shops with no budget to hire the senior-level expertise that complex Database environments require.

Cost-effective DBA Expertise on Demand

The value of Cleon's DBA Managed Services offering can take on several different forms, depending on the size and experience of your company's current support staff. However, all of our clients have several things in common. They receive expert assistance when needed, while being able to reduce overall support cost. Additional benefits are improved system performance and availability and the assurance that experts are available to troubleshoot problems or shortcut technology issues.

Small database environments are notorious for being undersupported not only in the amount of resources dedicated to monitoring and servicing the environment, but also the experience level assigned. These environments are, therefore, susceptible to non-recoverability, inefficiencies and performance issues. Cleon's basic health check and monitoring service can identify and take corrective action before disaster strikes, while also provide cost-effective, on-demand expert staffing.

Medium-sized database environments are often confronted with gaps in their delivery capabilities. These gaps can take the form of raw people power or simply a skills gap. Cleon's DBA Managed Services cost-effective subscription model is ideal for handling sporadic service-level peaks, as well as filling periodic specialized skills gaps.

In today's economy, it's unlikely a company is staffed to the point of having a comfortable workload. On the contrary, it's likely the workload is heavy and service-level peaks simply cannot be accommodated. A team approach to supporting a group of clients allows Cleon to effectively respond to peak service-level demands with minimal lead time.

Also, in today's ever-changing technology landscape, we all know how difficult (if not impossible) it is for any one individual to know all of the answers. Therefore, skills gaps are quite common within a controlled corporate environment. By virtue of the fact that Cleon's database experts work with a broad array of clients and environments, the Cleon team can bring the proper skills into play and educate your staff in the process.

Large database environments are destined to encounter complexity, accompanied by interesting challenges (i.e., being asked to solve really tough problems). In order to manage this type of environment, companies often pursue their need for staffing-level flexibility and skills diversity through a mix of permanent staff, supplemented by individual contractors. However, for a number of reasons, this model may not be the most cost-effective solution.

Cleon's flexible subscription model provides a team of experts who can be utilized when they are needed, without maintaining the high cost of full-time supplemental DBA staffing. This approach provides expert-level support when you need it the most, without incurring the overhead and management cost associated with long-term, full-time supplemental staffing.

Cleon's database experts work in a broad array of clients and environments. They are supported by a Cleon DBA team that's led by industry-recognized experts. This is the same expertise available to our clients -- expertise essential to ensure that tough problems are solved quickly and correctly.

To some, solving problems on demand could be viewed as the end game. At Cleon, we also make the extra effort to share the knowledge -- mentoring our clients' in-house staff in order to strengthen the team as a whole.